Troubleshooting Guide


SPLIT AIR-CONDITIONERS AND HEAT PUMPS

Things to check on before calling us for assistance:

The Thermostat... ensure it is positioned on the 'COOL' setting.

Your Furnace's Blower Motor... confirm that it is running. 
- the blower ought to be running if your thermostat is set on 'COOL'.
- If it is not running, ensure your furnace's on / off switch is in the "ON" position.

Your Furnace Filter... when was the last time it was changed?
- If it hasn't been changed in a long time, it may be plugged, restricting airflow, and causing your outdoor air-conditioner to shut down.
- Furnace filters should be changed monthly, or every other month, depending on the type.
Air Supply Registers... they should all be open and blowing air.
- Return air grilles are usually wide and flat, and located on walls.

Air Grilles... check all your air grilles to confirm none of them are being obstructed by furniture or other household items.

The Outdoor Condensing Unit... make sure it is running: 
- Locate the electrical panel or breaker box, which is probably attached to an outside wall at the back of your home.
- Examine the breakers to see if they are in the 'ON' position. 

The 'Disconnect Switch' located near the Outdoor Unit... check to see if it is in the 'ON' position. The outdoor unit is typically a box attached to the wall, grey in colour, measuring 8" wide x 16" high x 4" deep.

 

FURNACES - ELECTRICAL AND GAS

Things to check on before calling us for assistance:

The Thermostat... ensure it is positioned on the 'HEAT' setting.

The Temperature Setting... on your thermostat, note the current indoor temperature. Then, try increasing the temperature setting to higher than the current temperature in your home. That should trigger your heating system to turn on, to provide heat.

Is There Power to the Furnace?
- Do a power test by switching on the fan on your thermostat.
- You can also check your electrical panel to see if the circuit breakers are in the 'On' position.
- And, another test would be to ensure the SSU switch is in the 'ON' position. The SSU switch has the appearance of a light switch, and is located in a grey box on your furnace.

Your Furnace Filter... replace it, if it hasn't been changed recently.
- If your furnace uses a 1-inch thick furnace filter, it ought to replaced every month.
- High-capacity pleated furnace filters, like the 2-inch thick Purolator filters, only need changing every other month.
- Even if your system is functioning just fine, your furnace filter may still need to be replaced.

Air Supply Registers... they should all be open and blowing air.
- Return air grilles are usually wide and flat, and located on walls.

 Air Grilles... check all your air grilles to confirm none of them are being obstructed by furniture or other household items.

 


 

If the solutions provided in the checklist above don't resolve your issue,
feel free to contact us any time.

(250) 765-8854

Please, be ready with the model number of your system when you call.